Privacy Policy

State of South Dakota Citizen Portal Privacy Notice

Thank you for visiting and choosing to sign up for the South Dakota Citizen Portal and reviewing our privacy notice. Because the State of South Dakota values the privacy of all users of the Citizen Portal, we only collect the minimum amount of information necessary to serve you and to improve Citizen Portal services. The State will collect no personal information about you when you use the Citizen Portal unless you voluntarily provide that information by entering it in an online form, during a phone call, chatting with a live support agent, sending an e-mail, participating in a promotion within the Citizen Portal, or performing an online service transaction using your assigned user ID and password.

This privacy notice applies to your visit and usage of the Citizen Portal and its services. The State’s privacy stance as it relates to your usage of other state websites, applications, and services will be described in separate privacy notices.

Data Collection

By visiting the Citizen Portal, the State will automatically gather and store certain information about your visit. Your Web browser software transmits most of this information to us; however, this information does not identify you personally.

We automatically collect and store only the following information about your visit and usage of the Citizen Portal services:

When logged in and using the Citizen Portal services, the State uses additional user information to make the Citizen Portal more useful to you and to learn about the types of Citizen Portal services being used. In addition, the State uses this information for security purposes to ensure the safety of the Citizen Portal and users’ data.

Use of Cookies

A "cookie" is a small text file that a website can place on your computer to collect information about your activities on the website or to make it possible for you to use an online "shopping cart" to keep track of items you wish to purchase. The cookie transmits this information back to the State's third-party Citizen Portal platform, which is normally the only computer that can read the file. For more detailed information, please refer to the ServiceNow® Cookies Policy. If you want to know when a cookie is placed on your computer or to prevent it from happening, you can set your browser to warn you when a website attempts to place a cookie on your computer.

Voluntary Personal Information Submission

If you choose to sign up for the Citizen Portal, log in to the Portal, or voluntarily provide the State personal information through Citizen Portal services, applications, or forms, that data will only be used for limited purposes.

The State and its agencies may ask you to voluntarily provide personal information under the following circumstances:

All of these activities are purely voluntary. You will always have the option of whether to perform the transaction and provide this information. However, please understand that to open a Citizen Portal account, you will be required to provide some personal information.

If you choose to provide the State with personal information, the requestor will use that information to respond to your message. The State treats e-mails the same way we treat letters.

The State does not collect information for commercial marketing. We will not sell or rent your personally identifiable information to anyone.

Restrictions on Use and Disclosure of Personal Data

The State will only send personally identifiable information about you to other companies, agencies, or people when:

Child Protection

Public Disclosure and Open Records Law


Links to Other Sites

The Citizen Portal contains links to many state agencies and other public sector resources. In a few cases, we link to private organizations. Once you link to another website, you are subject to the privacy policy of the new website.

Changes to This Policy

The State of South Dakota, through its Bureau of Information and Telecommunications, may revise this policy from time to time. If we make any substantial changes, we will notify you by posting a prominent announcement on our pages. This is a notice of policy and should not be interpreted as a contract of any kind.

Contact Information

If you have any comments, questions, or concerns about the Citizen Portal’s privacy notice, please use the Contact Us form.