Digital Identity Verification (mySD Verified) checks for signs of manipulation, forgery, and data consistency when verifying your identity. If you experience false positives during the identity verification process, use these best practices to ensure clear image capture and liveness detection.

 

Best Practices for Document Photos

• Background: Place your government-issued ID on a solid, dark background. Avoid white, textured, or patterned backgrounds that can interfere with the scan.
• Lighting: Use a well-lit area with indirect light. Avoid glare, shadows, or bright spots on the document.
• Positioning: Line up your ID within the provided on-screen guidelines. Hold the camera steady to avoid blurriness.
• Clarity: Ensure all edges of the ID are visible and not cropped. The barcode on the back of the ID should be clear and undamaged.
• Authenticity: The document must be a valid, government-issued ID (like a driver's license or passport) and not a photo or scan of a photo. 

Best Practices for Selfies

• Lighting: Ensure your face is clearly visible and well-lit. The light source should ideally be in front of you.
• Positioning: Hold the camera directly in front of your face, about a foot away. The system may provide real-time coaching for proper angle and positioning.
• Visibility: Do not hide your face. Avoid wearing hats, masks, heavy scarves, or glasses that could obscure facial features.
• Background: Stand in front of a simple, plain background if possible to help the camera focus on your face.
• Real-Time Capture: The selfie must be taken and submitted on the spot as prompted by the system. This confirms your current presence and helps combat fraud from pre-taken photos or deepfakes. mySD Verified uses passive liveness checks to verify a real person is present, often without requiring specific actions like blinking or turning your head.
• Focus: Make sure no one else is in view during the selfie capture. 

 

Digital Identity Verification (mySD Verified) can generate a variety of risk factors which could indicate an issue with your identity document, the photography of the identity document, or with the selfie process:

• Whether the document is fake or tampered with.
  • Document pattern and layout integrity check failed
  • Device tampering or injection risk
  • Document headshot has been modified
  • Document is expired
  • Unable to classify the ID or this is an unsupported ID type
  • Document returned as unknown classification
• If the photographs on the document and the submitted selfie match (biometric verification).
  • Document image does not correlate with self-portrait
  • Self-portrait or the headshot is not usable for Facial Match
  • No face found in the selfie frame
  • The age on the document doesn't correlate with the selfie predicted age
• If the personal information on the document can be validated against authoritative sources.
  • First name extracted from document does not match input first name
  • Last name extracted from document does not match input last name
  • Cannot extract the minimum information from barcode
  • Minimum amount of information cannot be extracted from document
  • User is a minor (under 18) or Minimum age criteria not met
• Whether the document was captured live at the time of submission (presentation attack detection). 
  • Document fails liveness check
  • Self-portrait fails liveness check
  • Obstructions on the face affecting the liveness